FAQ

Consult here the frequently asked questions concerning the products, your orders and your returns

Sale conditions

Contact directly to schedule an appointment with the saddle specialist in your region. He will go directly to your place (or to the stable) for a free saddle trial with no purchase obligation.

All our trees from the Elegance range, are produced in France by the Arçonnerie Française, they are guaranteed for 5 years. The Blue Infinite tree is guaranteed for life.
All our panels are guaranteed for 3 months after the measurements taken on your horse.

Please consult the conditions directly with your saddle specialist.

For a new saddle to your measurements and those of your horse, it takes an average delay of 10 to 12 weeks of production from the date of payment of the deposit. The estimated delivery date will be communicated to you on your order confirmation.

Informed of the receipt of your deposit, it will take a period of 10 to 12 weeks of manufacture. The estimated delivery date will be communicated to you on your order confirmation. If you have not received confirmation from us, do not hesitate to check your spam.

However, if you have any questions on this subject, we invite you to contact our customer service at (561) 569 4048 or at us.orders@voltaire-design.com.

Once your saddle is ready to be shipped, our customer service will contact you to confirm the place and date of delivery. Delivery times are 3 to 5 working days for all of USA. A parcel tracking number will be communicated to you at the departure of your order by our carrier, which will offer you the possibility to track the progress of your order in real time.

We invite you to contact our customer service at (561) 569 4048 or at the following email addres us.orders@voltaire-design.com. The invoice will then be sent to you within 48 hours.

Return

We invite you to contact your saddle specialist who will make the diagnosis of any repairs and / or adjustments to be made.

To cancel your order, please contact your saddle specialist.
To cancel an order on the internet, we invite you to contact our customer service at (561) 569 4048 or at the following email address us.orders@voltaire-design.com.

To return to your saddle, please contact your saddle expert. To make a return on the accessories, we invite you to contact our customer service at (561) 569 4048 or at the following email address us.orders@voltaire-design.com.

Product Information

You can consult our size guide.
If you have other questions, we invite you to contact our customer service at (561) 569 4048 or by email at us.orders@voltaire-design.com. Our saddle specialist will advise you best according to your needs.

All our saddles are custom made. For this, we invite you to contact the saddle specialist in your region who will come to your home for free. He will carry out a static and dynamic fitting, will define with the rider the perfect model and adapted to the rider and his horse.

You can also contact us at (561) 569 4048 or by email us.orders@voltaire-design.com, and we will be happy to introduce you and the saddle specialist of your region.

You can order your saddle directly online in our "Used saddles" section. You will then be redirected to our online sales site Equitack. However if you want the advice of our saddle specialist, we will be happy to inform you at (561) 569 4048 or by email us.orders@voltaire-design.com

To complete your order, we invite you to contact our customer service at (561) 569 4048 or by email at us.orders@voltaire-design.com

The Blue Infinite is loaded in our workshop before shipment, however it may arrive unloaded at its destination. The charging socket is located at the back of the left quarter and the saddle must be charged for 45 minutes. Find out more… see “Ride with a connected devices”.

to know more : download the "Ride with connected devices" manual.

No, the Blue Jumping girth is a device that allows the Blue Infinite to collect the heart rate in addition to other data. It does not work independently of the Blue Infinite.